Support
We're here to help.
The fastest way to reach us is by email — a real person reads every message and replies, usually within one business day. If your question is below in the FAQ, you'll get an answer faster there.
Response time: typically within 1 business day. Urgent welfare concerns about your pet should go straight to your veterinarian — we're not equipped to triage them in real time.
Common questions
Other resources
- Privacy Policy — what we collect, where it's stored, your privacy rights.
- Terms of Use — the rules of the road for using the Services.
- Privacy questions or complaints — email privacy@us.household.pet and we'll respond within 30 days.
Support is currently email-only and asynchronous. Veterinary information shown in our app is general guidance only — always consult a licensed veterinarian for medical concerns about your pet.